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Model Number 3L80-22 |
Device Problem
Low Test Results (2458)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 04/26/2023 |
Event Type
malfunction
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Manufacturer Narrative
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An evaluation is in process.A follow-up report will be submitted when the evaluation is complete.
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Event Description
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The customer observed falsely depressed co2 results generated on the architect c4000 processing module for multiple samples that were questioned by the physician.Additionally, the customer noted a shift in quality controls.The following data was provided (units of measure is mmol/l): sid 79217 initial co2 result = 21, repeat = 25.Sid 79215 initial co2 result = 20, repeat = 24.Sid 79177 initial co2 result = 19, repeat = 22.Sid 79167 initial co2 result = 20, repeat = 23.No impact to patient management was reported.
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Manufacturer Narrative
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The complaint investigation for falsely depressed carbon dioxide results included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, device history record review, and field data review.Return testing was not completed as returns were not available.Trending review did not identify any trends for the issue for the product.Device history record review did not identify any non-conformances or deviations with lot number 62769uq08 and the complaint issue.The overall performance of carbon dioxide was reviewed using field data from customers worldwide.The patient data was analyzed and compared to an established control limit.This evaluation indicated that the patient median result for lot 62769uq08 is within the established control limits.Therefore, no unusual reagent lot performance was identified for lot 62769uq08.Labeling was reviewed and sufficiently addresses the customer's issue.New reagents were loaded and recalibrated and the quality control) qc for all three levels were well within in range.As part of the troubleshooting precision runs were performed and were within the %cv specification.The samples were repeated with the new reagent pack and the results were within normal ranges.Customer states there have been no further issues with patients or controls results.Based on our investigation, no systemic issue or deficiency with the carbon dioxide assay for lot 62769uq08 was identified.
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Event Description
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The customer observed falsely depressed co2 results generated on the architect c4000 processing module for multiple samples that were questioned by the physician.Additionally, the customer noted a shift in quality controls.The following data was provided (units of measure is mmol/l): sid (b)(6) initial co2 result = 21, repeat = 25; sid (b)(6) initial co2 result = 20, repeat = 24; sid (b)(6) initial co2 result = 19, repeat = 22; sid (b)(6) initial co2 result = 20, repeat = 23.No impact to patient management was reported.
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Search Alerts/Recalls
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