This report is based on information provided by the customer and has been investigated by the philips complaint handling team.Philips received a complaint on the xl device indicating that the patient has allergy and blisters when using electrode pad.Multiple attempts were made to request information regarding resolution of the reported problem.No response was received, so no information is available.This will be documented as a malfunction, the cause of which was not determined.The device remains at the customer site and no further evaluation is warranted at this time.It has been concluded that no further action is required at this time.If additional information is received the complaint file will be reopened.
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