Model Number CSM-1901 |
Device Problems
Loss of Data (2903); Data Problem (3196)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 04/22/2023 |
Event Type
malfunction
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Manufacturer Narrative
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The customer reported that this g9 is discharging patients on its own.According to the customer, the unit will discharge and then they're having to readmit the patient.Per the customer, this happened multiple times with this unit.The customer requested for nk to look at the logs from the g9 and the central nurse's station (cns).The customer will send in the unit to be repaired.There was no patient injury reported.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.The following fields contain no information (ni), as attempts to obtain information were made, but not provided: a2 - a6 attempt # 1: 05/01/2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: 05/08/2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 3 05/12/2023 emailed the customer via microsoft outlook for patient information: the customer replied by stating; i am unable to provide any patient information.Attempt # 1: 05/01/2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: 05/08/2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 3 05/12/2023 emailed the customer via microsoft outlook for patient information: the customer replied by stating; i am unable to provide any patient information.B7 attempt # 1: 05/01/2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: 05/08/2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 3 05/12/2023 emailed the customer via microsoft outlook for patient information: the customer replied by stating; i am unable to provide any patient information.D10 attempt # 1: 05/01/2023 emailed the customer via microsoft outlook for device information: no reply was received.Attempt # 2: 05/08/2023 emailed the customer via microsoft outlook for device information: no reply was received.Attempt # 3 05/12/2023 emailed the customer via microsoft outlook for device information: the customer replied by stating; i am unable to provide any patient information.
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Event Description
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The customer reported that this g9 is discharging patients on its own.There was no patient injury reported.
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Manufacturer Narrative
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Details of complaint: the customer reported that this g9 is discharging patients on its own.According to the customer, the unit will discharge and then they're having to readmit the patient.Per the customer, this happened multiple times with this unit.The customer requested for nk to look at the logs from the g9 and the central nurse's station (cns).The customer will send in the unit to be repaired.There was no patient injury reported.Investigation summary: review of the logs confirmed that the cns operation at ip address 10.103.39.226 had discharged g9.Since the cns with ip address 10.103.39.44 is also present, it is possible that the "discharge" operation was performed from another cns (10.103.39.226), which may have been recognized as "discharge" performed on its own.Manufacturer references # (b)(4) - 171351 follow up 001.
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Event Description
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The customer reported that this g9 is discharging patients on its own.There was no patient injury reported.
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Search Alerts/Recalls
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