Intuitive surgical, inc.(isi) received the endoscope involved with this complaint and completed the device evaluation.Failure analysis investigations confirmed and replicated the customer reported complaint.Analysis summary shows the reported issue is due to scope bearing friction issue.The endoscope was received with cable integrity visual damage in zone b.The endoscope was received with aea damaged or friction issue.Additional findings include the endoscope was received with distal tip straightness.Also, failure analysis investigations confirmed the endoscope was received with cable failed mipi signal transmission.The endoscope was received with hirose light level on.The payload test passed.Blank mdr fields: the missing patient information in sections a and b was either unknown, unavailable, not provided, or not applicable.The expiration date for section d4 is not applicable.Field d6 is blank because the product is not implantable.Information for the blank fields in section e1 is not available.Field e4 is blank because it is unknown if the initial reporter submitted a report to the fda.Fields g5 and g7 are not applicable.
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