H6 investigation summary: complaint history review: the complaints trends were reviewed, and one similar complaints were received on this catalog number; however, a trend could not be identified.Batch history record (bhr) review: the batch history review did not indicate any discrepancies.All release testing was satisfactory, and no deviations were observed.The in-process control for the print test was found to be without deviation.Sample analysis: retain samples were reviewed and no plate without a plate print could be identified.Physical samples were not returned for evaluation.However, picture samples were provided showing that the plate print on the bottom of the plate, which includes the batch number and expiry date, was missing.Evaluation results and investigation conclusion: at this stage of our investigation, we have excluded any systemic failure in our manufacturing process.Based on the evaluation of the provided pictures, and report, the complaint was confirmed for missing the plate print including the batch number and the expiry date.As no further complaints received of this defect, there are no corrective actions indicated at this time.However, bd will continue to monitor incoming complaints for this type of defect.H3 other text : see h.10.
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