RESPIRONICS, INC. RESPIRONICS; VENTILATOR, CONTINUOUS, MINIMAL VENTILATORY SUPPORT, FACILITY USE
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Model Number V60 V60PLUS VENTILATOR |
Device Problem
Material Integrity Problem (2978)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 05/05/2023 |
Event Type
malfunction
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Event Description
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Philips received a complaint by the customer on the v60, indicating that the caster on the cart was not working properly.It was reported that there was no patient involvement at the time the issue was discovered.The customer reported to the remote service engineer (rse) that the caster on the cart was not working properly, and the rse provided the customer with the part number of the replacement locking caster for repair.
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Manufacturer Narrative
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Per gfe (good faith effort) response, the customer confirmed that the replacement caster was ordered and replaced and verified that the reported issue was resolved.The investigation concludes that no further action is required at this time.If additional information is received, the complaint file will be reopened.
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Manufacturer Narrative
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Per gfe (good faith effort) response, the customer confirmed that the replacement caster has been ordered and received and will be replaced once the device is available for repair.The customer also stated that the ventilator was not removed from service since the caster does not impact the performance of the device.The investigation concludes that no further action is required at this time.If additional information is received, the complaint file will be reopened.
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