A visual assessment of the returned system inserter/compressor showed an instrument with minimal use, as identified by crisp laser markings and a lack of surface scratches.The distal lip of one arm of the inserter/compressor was broken and not present.A functionality assessment was not performed due to the damaged condition of the returned system inserter/compressor, which was removed from distributable inventory.A dhr review was performed for the complaint inserter/compressor lot# and there were no manufacturing anomalies identified.The instrument lot met all required specifications prior to being released to distributable inventory.The complaint instrument lot has been available for distribution since 6/14/2019.It was reported that the system inserter/compressor was damaged when the incorrect set screw was tightened by the surgeon.There are two grasping arms of the inserter/compressor that engage with the system cross bar plate and system locking plate.The correct set screw to tighten after final placement is laser marked on the correct arm of the inserter/compressor with " final locking", which tightens the system locking plate onto the system cross bar plate.The force required to damage the distal lip of the inserter/compressor also contributed to the distal tip of the system screwdriver malfunction.There have been three other complaints of similar nature in the past 12 months.The manufacturer will continue to monitor these instruments for complaints from the field.
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