On (b)(6) 2023, the lay user/patient contacted lifescan (lfs) united states, alleging that their onetouch verio reflect meter read inaccurately erratic.The complaint was classified based on the customer care agent (cca) documentation.The patient reported that the alleged meter inaccuracy began approximately 1-2 weeks prior to contacting lfs.The patient claimed obtaining blood glucose readings of ¿131 and 173 mg/dl¿ with the subject meter, performed within 20 minutes of each other.The patient manages their diabetes with unspecified insulin (12-14 units 3 times a day and 28-30 units at night, self-adjusted based on meter readings).As a result of the alleged issue, the patient reported increasing the insulin dose from 12-14 units to 16-20 units.After increasing the insulin dose, the patient reported experiencing ¿shakiness¿.The patient claimed they self-treated with food and felt better 15-20 minutes afterwards.The patient denied using any other device to test their blood glucose.At the time of troubleshooting, the cca confirmed the unit of measure was set correctly on the subject meter and the same approved sample site was used for testing.The cca noted the patient was testing with test strips that had expired.Replacement products were sent to the patient.This complaint is being reported because the patient reportedly developed signs/symptoms suggestive of a serious injury adverse event after administering insulin based on alleged inaccurate results obtained with the subject meter.
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