Intuitive surgical, inc.(isi) received the endoscope involved with this complaint and completed the device evaluation.Failure analysis investigations did not confirm or replicate the customer reported complaint.The endoscope was received with no errors in the logs, and it passed all tests.
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It was reported that during a da vinci-assisted bilateral inguinal hernia surgical procedure, customer reseated the scope into arm 2, and it rotated to the left.Customer elaborated that they did not have full control of the rotation of the scope.Prior to calling technical support, the customer reseated the drape and scope, and the issue was resolved.Technical support engineer (tse) suggested checking scope roll rotation after the case (i.E., listening to roll rotation and feeling for resistance).The procedure was completed as planned with no patient harm.
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