The company representative was able to resolve the reported event by discovering that two handpieces (hps) were plugged into the console when it only should have one plugged in one at a time.This impacted ¿phaco power.¿ additionally, one of the handpieces (plugged in), was another kind of hp which is what prompted ¿ultra-chop¿ from the system.The system was tested and found to meet product specifications.A non-conformance based review of the serial number was performed and did not reveal any potential contributing factors to the reported complaint.A manufacturing device history record (dhr) review was performed prior to product release to ensure that the product was manufactured in compliance with the device master record.Based on the assessment, the product met release criteria.A review for complaints reported against this serial number was performed there were none relevant to this event, found.The root cause of the reported event is attributed to handpiece customer misuse and is unrelated to the functionality of the device itself.Manufacturer will continue to monitor data for evidence of adverse trending and take further action, as appropriate.The manufacturer internal reference number is: (b)(4).
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