Further investigation of the customer issue included a review of the complaint text, a search for similar complaints, review of instrument logs, a review of labeling and instrument service.Field service representative (fsr) performed troubleshooting on the automated processing system (aps) centrifuge module.The fsr discovered replacement of the relay temporarily resolved the issue.The fsr then replaced the relay a second time, along with the starting capacitor e3267 for model 4817 and 5680 (8-35009891-01) and running capacitor e3268 for model 4817 and 5680 (8-35009892-01).This resolved the issue completely and the module functioned as intended.A review of the risk reduction for safety hazards memo indicates abbott diagnostic equipment and accessories are certified to the appropriate safety standards and the operator is protected against electric shock and the spread of fire from the equipment.A review of tracking and trending for the hettich 5680 main electronics board did not find other complaints related to the customer's issue and no trends were identified.Labeling was reviewed and found to be adequate.Based on the investigation, no systemic issue or deficiency of the automated processing system (aps) centrifuge module or starting capacitor e3267 for model 4817 and 5680 and running capacitor e3268 for model 4817 and 5680 was identified.
|