D10: device available for eval: yes, d10: returned to manufacturer on: 31-may-2023.H.6 investigation summary: the customer complained about a centrifuge tube from an unknown lot number of catalog 491323 missing a 2d barcode label.Material 500024399 is a purchased subcomponent that is used in catalog 491323.The customer communicated that the lot number of 500024399 that was missing the 2d barcode was supplier lot number 20u2221.A dhr review of 491323 could not be performed because a lot number was not provided.However, material 500024399 is a purchased subcomponent that is used in catalog 491323.The centrifuge tubes are polypropylene plastic injection molded parts purchased from an approved bd supplier.The supplier applies a 2-dimensional barcode on the tubes that is used to support automated chain of custody for the specimen.When received into the bd mebane, nc facility they are subjected to incoming qc inspection using an ansi, single sampling, level i, at an aql of (b)(4).A review of the inspection documentation identified that 500024399 lot 20u2221 was received and inspected on two occasions without any issues identified.A retain analysis could not be conducted because retain samples of this product are not kept by bd.Two pictures were provided by the customer.One of the pictures contains a picture of one tube without the label beside the bag label and the 2nd picture contains just the tube without the label.The unlabeled tube and bag label were also returned to the mebane, nc location.The complaint is confirmed.
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