No abnormal issue was found in the manufacturing process, technical testing and quality control inspection, and the manufacturing process was complied with the dmr.We checked retention samples of this batch, and no related issue was found.Due to limited information provided by the customer and no figures were available, the root cause isn't identified, this case is determined as an isolated issue, and we will trace similar issues.
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Bacth records for (b)(6) were reviewed and no abnormal issue was found in the manufacturing process, technical testing and quality control inspection, and the manufacturing process was complied with the dmr.The batches of buffer used in this batch product were as follow: 220218-c3867-308(220209009), 220221-c3867-442(220214003), 220222-c3867-458(220215006); 220224-c3867-419(220215003), 220224-c3867-420(220215003), 220224-c3867-421(220215003); 220225-c3867-422(220209003), 220225-c3867-425(220208004), 220225-c3867-427(220209007); 220225-c3867-428(220209002), 220225-c3867-428(220209002), 220225-c3867-429(220209002); 220225-c3867-429(220209002), 220225-c3867-430(220209008), 220225-c3867-431(220210004); 220225-c3867-434(220204008), 220225-c3867-436(220204008), 220225-c3867-437(220208007); 220225-c3867-438(220206002), 220225-c3867-442(220209008), 220225-c3867-448(220204008); 220228-c3867-309(220221004), 220228-c3867-310(220221004).Retention samples from the reported batch were checked, no related issues were found, and all buffer tubes were normal.Based on the customer's feedback, the supplier conducted an investigation on the 14 possible batches of extraction buffer used.They reviewed the production records for that 14 batches and all of them were produced in february 2022.However, on february 2, 2023, improvement measures had been taken to address the issue of possible insects in the buffer tube.Supplier's detailed analysis was as follows: 1) the filling workshop was a clean workshop, and there were mosquito control lamps being turned on all day for pest controls, reducing the possibility of flying insects entering.2) in the injection molding workshop, if the operator failed to seal the product in a timely manner, it may cause flying insects to enter inside.3) the inspector did not identify the defective one.Supplier preventive and corrective measures are as follow: 1) draft the quality alert and issue a warning to the workshop.2) train operators to clarify the method and requirement of product packaging.3) train inspectors to increase their quality awareness.In this follow-up report, the following information has been updated from the initial report upon completion of the internal investigation.
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