Zimmer biomet complaint number (b)(4).Zimvie received one (1) unknown biomet implant for evaluation.One (1) iipdtul, (internal connection universal placement driver tip - long) was not returned for evaluation.A visual evaluation and functional test was performed, the implant engaged and disengaged from an in-house iipdtul as intended.Dhr review and complaint history review by lot number could not be performed, as the lot number associated with the reported product is not available.However, zimvie quality management system (qms) has controls in place to ensure the distribution of conforming product.A complaint history review by item number was conducted for the iipdtul dating back to 12 months from now.The complaint history review revealed that there are no existing non-conformances/capa/hhe/d/product holds for the reported product for similar event.Review completed utilizing keywords: ¿dental : functional : does not disengage/release¿ based on the investigation and risk management file review, the most likely root cause determined from the investigation was missing or confusing instructions for use or driver tip damaged by excessive torque application.The driver was note returned, therefore, a definitive root cause could not established.Therefore, based on the available information, a device malfunction was not established.Without device receipt, the reported event is non-verifiable.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the products were nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.At this time, the complaint investigation has been completed and the record will be closed.If additional information is received, the record will be re-opened for further evaluation.
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