Catalog Number 306594 |
Device Problem
Material Deformation (2976)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 05/24/2023 |
Event Type
malfunction
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Manufacturer Narrative
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Investigation summary: it was reported the drawbar is deformed.To aid in the investigation, one photo was provided for evaluation by our quality team.The photo shows two prefilled syringes with a damaged plunger rod.No other defects or imperfections were observed.This defect could occur if these units were not placed in the correct position during flow wrapping.A device history record review was completed for provided material number 306594, lot 2096719.The review did not reveal any detected quality issues during the production of this lot that could have contributed to the reported defect.There were no related quality notifications.All processes and final inspections complied with specification requirements.The photo will be shown to associates for awareness.Based on the investigation and with the photo sample analysis the symptom reported by the customer is confirmed.
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Event Description
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It was reported that prior to use with 2 bd posiflush¿ syringe the plunger rods were discovered to be damaged.The following information was provided by the initial reporter, translated from chinese to english: the customer found that the drawbar was deformed when he took it out of the packaging box, and then he looked through the whole small package and found two products with the same quality problem.According to the hospital regulations, one penalty of ten was imposed if quality problems were found, so he contacted the agent, wondering whether it was caused by non-standard production and whether there would be other product problems, and asked the agent to give an explanation and compensation.The agent contacted the manufacturer and compensated 20 flush products for clinical use, and agreed that the department would provide comfort.
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Manufacturer Narrative
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The following fields were updated due to additional information: d10: device available for eval yes, d10: returned to manufacturer on: 30-jun-2023 h6: investigation summary it was reported the drawbar is deformed.To aid in the investigation, two samples with no packaging flow wrap and one photo was provided for evaluation by our quality team.A visual inspection was performed and both samples have a damaged plunger rod.The photo shows two prefilled syringes with a damaged plunger rod.No other defects or imperfections were observed.This defect could occur if these units were not placed in the correct position during flow wrapping and cutting.A device history record review was completed for provided material number 306594, lot 2096719.The review did not reveal any detected quality issues during the production of this lot that could have contributed to the reported defect.There were no related quality notifications.All processes and final inspections complied with specification requirements.H3 other text : see h10.
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Event Description
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It was reported that prior to use with 2 bd posiflush¿ syringe the plunger rods were discovered to be damaged.The following information was provided by the initial reporter, translated from chinese to english: the customer found that the drawbar was deformed when he took it out of the packaging box, and then he looked through the whole small package and found two products with the same quality problem.According to the hospital regulations, one penalty of ten was imposed if quality problems were found, so he contacted the agent, wondering whether it was caused by non-standard production and whether there would be other product problems, and asked the agent to give an explanation and compensation.The agent contacted the manufacturer and compensated 20 flush products for clinical use, and agreed that the department would provide comfort.
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Search Alerts/Recalls
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