During onsite investigation by philips technicians and customer biomeds on (b)(6) 2023, it was determined that there is a push button on the monitor used to release the monitor from the connecting pins on the mounting arm.It appeared the button on the monitor was "sticking" and if pushed in, it would stick and not close back on the connecting pins.It was also noted that in this nicu setting, the arms are frequently being moved around infant cots/warmers in such a way that the button could be depressed while making those movements.The customer was provided replacements iv-mp70 mechasy quick release mount kits to resolve the issue.It has been concluded that no further action is required at this time.
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