No additional information has been provided by customer and no request of service activity has been requested.Consequently, it can be assumed that the issue was a one-off event never reoccurred.Complaints database analysis revealed no similar event since unit installation in 2019.Considering the level of information provided, a specific root cause cannot be determined.However, based on similar events reported by other customers the most likely root cause of the event are the following: (i) defective internal board; (ii) faulty communication between the mentioned erc and the related s5 console and/or (iii) user perception ( erc clamp correctly closed following an alarm condition).The risk is in the acceptable region.No specific action was currently deemed necessary.Livanova will keep monitoring the market.
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