The device was returned to olympus for evaluation.The customers¿ allegation of image lines on the screen causing low quality was not confirmed.The cause of the disc was likely from a previous repair or manufacturer.The following events were noted in the evaluation and are as follows: (a.) light cover glasses adhesive was worn, (b.) optical cover glass adhesive was worn, (c.) the distal end adhesive was worn, (d.) the control body identity badge was damaged, (e.) the switch condition was damaged, (f.) the up/down/right angle was out of specification, (g.) the up/down left/right angle was out of play, (h.) and the lines on the screen was low quality.The investigation is ongoing.A supplemental report will be submitted upon completion of the investigation or if any additional information is provided by the user facility.
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This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.It has been nearly 14 years since the subject device was manufactured.Based on the results of the investigation, the specific root cause of the plastic disk could not be determined at this time.However, it is likely the plastic disk accidentally entered the subject device during the previous repair or the subject device was disassembled by the user and/or a third-party which caused the plastic disk to enter the device.Olympus will continue to monitor field performance for this device.
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