The device was returned and evaluated, and the customers allegations were confirmed, an e226 error was found during image output, and an error message was displayed.The investigation is ongoing.A supplemental report will be submitted upon completion of the investigation or when additional information becomes available.
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This report is being supplemented to provide additional information based on the legal manufacturer's final investigation and correction to d4.Corrected: d4 as this field was inadvertently not completed on the initial medwatch.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, it is likely the phenomenon was due to the accumulation of electrical load (stress) of repeated energization to the image sensor mounted in the image sensor unit including the electric parts mounted on the electrical circuit board, applied static electricity accidentally or the status of the electric connects became bad temporarily and it had a bad influence on the image signal output and it became unstable due to the overcurrent such as insertion or pulling while the system was on.Moreover, on the applied voltage such as overcurrent occurred due to insertion and pulling of the connector while the system was on, overcurrent from other components or electrical wiring, or adhesion such as dust or moisture at the system and the electric contacts of the video connector.However, the root cause of the phenomenon could not be specified.The event can be prevented by following the instructions for use which state: ¿chapter 3 preparation and inspection, section 3.8 inspection of the endoscopic system¿ -inspection of the endoscopic image."confirm that the endoscopic image is displayed normally in wli and nbi observation.1 before inspection, wipe the objective lens using clean lint-free cloths moistened with saline solution or sterilized water.2 observe the palm of your hand in the wli and nbi endoscopic images.3 confirm that light is output from the endoscope¿s distal end.4 adjust the brightness level as appropriate.5 confirm that the endoscopic image is free from noise, blur, fog, or other irregularities during wli and nbi observation.6 turn the angulation control levers slowly in each direction until it stops.7 confirm that the wli and nbi endoscopic images do not momentarily disappear or display any other irregularities." olympus will continue to monitor field performance for this device.
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