The customer reported a falsely elevated calcium result generated on the alinity c processing module on a 4-month-old patient.Results provided: (b)(6) = 13.6 mg/dl, another alinity = 12.6 mg/dl; repeat the following day = 16.9 / 17.1 / 10.2 mg/dl (normal range: 9.0-11.0 mg/dl), ionic calcium by gasometer = 0.98.No impact to patient management was reported.
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The complaint investigation for a falsely elevated alinity c calcium result included a review of data and information provided by the customer, labeling review, search for similar complaints, ticket trending review, and device history record review.Return testing was not completed as returns were not available.Trending review did not identify any trends for the issue for the product.Labeling was reviewed and sufficiently addresses the customer's issue.Device history record review did not identify any nonconformances or deviations associated with the likely lot number 02866un22 and complaint issue.To further investigate the customer¿s issue, the historical performance of alinity c calcium reagent lot 02866un22 was evaluated using world-wide data from abbottlink.The patient data was analyzed and compared to an established control limit.This evaluation indicated that the patient median result for lot 02866un22 is within the established control limits.Therefore, no unusual reagent lot performance was identified for 02866un22.Based on our investigation, no systemic issue or deficiency with the alinity c calcium reagent for lot 02866un22 was identified.
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The customer reported a falsely elevated calcium result generated on the alinity c processing module on a 4-month-old patient.Results provided: sid (b)(6) = 13.6 mg/dl, another alinity = 12.6 mg/dl; repeat the following day = 16.9 / 17.1 / 10.2 mg/dl (normal range: 9.0-11.0 mg/dl), ionic calcium by gasometer = 0.98.No impact to patient management was reported.
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