The device was returned to olympus for evaluation, and the customer's allegation was confirmed; there was damage on the bending tube metal braiding and the bending section cover came off.The additional evaluation findings are as follows: the bending section cover had a leak, the distal end had a burn, the connecting tube was protruded, and the control unit was corroded and humid.The investigation is ongoing, and a supplemental report will be submitted upon completion of the investigation or if any additional information is provided by the user facility.
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This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, it is likely that the event occurred due to the user applied physical stress to bending section during handling of the device and it damaged bending tube.The damaged location of the bending tube pierced and damaged a-rubber (bending section cover).Then the user handled the a-rubber in that state and the damage got bigger.The event can be prevented by following the instructions for use which state: "urf-v3/v3r operation manual - important information ¿ please read before use_ warnings and cautions:do not strike, hit, or drop the endoscope¿s distal end, insertion tube, bending section, control section, universal cord, video connector, or light guide connector.Also, do not bend, pull, or twist the endoscope¿s distal end, insertion tube, bending section, control section, universal cord, video connector, or light guide connector with excessive force.The endoscope may be damaged and could cause patient injury, burns, bleeding, and/or perforations.It could also cause parts of the endoscope to fall off inside the patient.- chapter 4 operation 4.1 precautions :do not operate the angulation control lever with excessive force in a narrow space to the opposite direction from the bending direction while the distal end of the endoscope is not moved.The bending section may be damaged.Check the tip position of the endoscope and the shape of the bending section using fluoroscopy, etc.Do not insert the insertion tube with excessive force and twist.:do not insert the insertion tube with excessive force into the ureter or calix.The bending section may be damaged." olympus will continue to monitor field performance for this device.
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