Device evaluation summary: the reported flow issue was not verified during service.The service technician found that error reported was due to an issue with the user interface.The batteries were replaced as part of the preventative maintenance.Preventive maintenance was performed per specifications.Conclusion: complaint not confirmed for the reported flow issue during service.There were no patient/clinical safety issues reported.The service history record was not reviewed as returned product analysis found no evidence of servicing issues with the serviced device.Trends for issues with this product are reviewed at quarterly quality meetings.Note: this unit was manufactured in jan 2015; batteries are to be replaced every 4 years per the preventive maintenance schedule.Batteries met their lifecycle requirements.This regulatory report is being submitted as part of a retrospective review and remediation per d00953163 as part of a capa action.Medtronic is submitting this report to comply with fda reporting regulations under 21 cfr parts 4 and 803.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information and has provided as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any ¿defects¿ or has ¿malfunctioned¿.These words are included in the fda 3500a form and are fixed items for selection created by the fda to categorize the type of event solely for the purpose of regulatory reporting.Medtronic objects to the use of these words and others like them because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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Medtronic received information that during use of this bio-console instrument base and user interface (ui) a flow issue occurred.The customer stated that the instrument was flowing 1800 and then it was not flowing at all.The instrument was replaced used different console and the flow resumed.The customer stated that only the console was replaced, the motor and sensors remained the same.There were no reported adverse patient effects as a result of this issue.Additional information: customer was asked but it is unknown if the hand crank was required to maintain flow, information states they do not believe so and it was a simple console change out.There is no reported use of the hand crank being required and no patient impact reported.
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