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Model Number 560BCS1 |
Device Problem
Intermittent Communication Failure (4038)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 03/30/2021 |
Event Type
malfunction
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Manufacturer Narrative
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Device evaluation summary: the reported communication lost issue from the base to the user interface (ui) was not verified during service.The service technician ran the instrument for 75 hours with no loss of communication message.The service technician noted that the ui-base cable was not returned for inspection.During service it was noted that the instrument was in need of a software update, the batteries were not medtronic approved and the fan filter housing was cracked.The issues were resolved by replaced the fan filter housings and batteries and updating the software to the current version.Preventive maintenance was performed per specifications.Conclusion: complaint confirmed for the reported communication lost issue from the base to the user interface (ui) was not verified during service.There were no patient/clinical safety issues reported.The service history record was not reviewed as returned product analysis found no evidence of servicing issues with the serviced device.Trends for issues with this product are reviewed at quarterly quality meetings.Note: this unit was manufactured in 2012; batteries are to be replaced every 4 years per the preventive maintenance schedule.Batteries met their lifecycle requirements.This regulatory report is being submitted as part of a retrospective review and remediation per d00953163 as part of a capa action.Medtronic is submitting this report to comply with fda reporting regulations under 21 cfr parts 4 and 803.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information and has provided as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any ¿defects¿ or has ¿malfunctioned¿.These words are included in the fda 3500a form and are fixed items for selection created by the fda to categorize the type of event solely for the purpose of regulatory reporting.Medtronic objects to the use of these words and others like them because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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Event Description
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Medtronic received information that prior to use during pre-op, during use of a bio-console base, user interface (ui), external motor drive and flow transducer an error message appeared on the user interface which stated communication to base unit lost, the customer noted that the flow transducer was broken, the dial on the ui was moving at random, it was not fixed and the ui was not fixed.The instrument was changed out with a backup and there was no resulting adverse patient effect.
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Search Alerts/Recalls
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