It has been reported to philips that the table locked during a procedure.A system reboot was performed without resolve.The event occurred mid-examination and patient already had a sheath in that couldn¿t be removed.The patient was moved to another room to complete the procedure.It was reported that there was patient harm.We are conservatively reporting this event as a serious injury as the extent of the harm is unknown.A follow up report will be submitted when further information is received.A philips field service engineer (fse) inspected the system onsite and identified that the table was heavily contaminated with consumables debris and caps.The fse removed all of the discarded debris that had entered the table, refitted all of the covers, calibrated the table and returned the system to use in good working order.
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Philips has investigated this complaint.According to the additional information received, the device was in diagnosis procedure when the issue occurred, and the procedure got completed by moving the patient to other lab when available and this issue was occurring intermittently.The philips field service engineer (fse) inspected the system onsite and confirmed that the table movements were not possible.Upon functional testing the fse found that the fault was traced to table base connection board (ttcb) in base of ad7 table.To resolve the reported issue the fse stripped down table and cleaned heavily contaminated area, removed all discarded caps/consumables that had entered table, carried out all table potentiometer calibrations and table adjustments and re-installed all the covers back to its original position, which was temporarily resolved the issue.The same issue reoccurred after 5 days, to resolve the reported issue the fse replaced the tbcb.After which, the system was returned to use in good working order.The codes were updated based on the investigation outcome.
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