The customer reported to olympus that error e311 -white balance incomplete occurred on an unknown endoscope.The event occurred during the beginning of an endobronchial ultrasound bronchoscopy procedure after the patient was sedated for approximately 45 minutes and an error occurred on clv-190 and another scope was tried but the same error occurred.The power unit was turned off and on and error code e931 appeared.Two different lamps were replaced but the same issue recurred.This equipment troubleshooting led to procedural delay.The physician then canceled the procedure due to the error codes produced.Additional follow-up is being performed to determine if medical intervention was required and patient outcome due to cancelled procedure, but the information is unavailable that the time of the report.Related patient identifier # (b)(6); bronchoscope flexible/rigid, model name and serial # -unknown.Related patient identifier # (b)(6); bronchoscope (flexible/rigid), model name and serial # unknown.Related patient identifier # (b)(6); evis exera iii xenon light source, clv -190, serial # unknown.
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