The device was returned to olympus for evaluation, and the customer's allegation was confirmed; due to a pinhole in the bending section cover, water tightness was lost.It was also found the metal braid protruding was due to the bending section cover being broken.The investigation is ongoing, and a supplemental report will be submitted upon completion of the investigation or if any additional information is provided by the user facility.
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This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, the root cause of the reported event is unable to be determined.However, the cause of the event is likely due to physical stress during user handling.It was possible that damaged components of the bending section stuck into bending section cover (a-rubber) during user handling, leading to damage of the a-rubber.The event can be detected by following the instructions for use (ifu) section: ifu: urf-v2/v2r operation manual chapter 3 preparation and inspection.The event can be prevented by following the ifu which state: do not strike, hit, or drop the endoscope¿s distal end, insertion tube, bending section, control section, universal cord, video connector, or light guide connector.Also, do not bend, pull, or twist the endoscope¿s distal end, insertion tube, bending section, control section, universal cord, video connector, or light guide connector with excessive force.The endoscope may be damaged and could cause patient injury, burns, bleeding, and/or perforations.It could also cause parts of the endoscope to fall off inside the patient.- chapter 4 operation 4.1 warnings and cautions: operation.:do not operate the angulation control lever with excessive force in a narrow space to the opposite direction from the bending direction while the distal end of the endoscope is not moved.The bending section may be damaged.Check the tip position of the endoscope and the shape of the bending section using fluoroscopy, etc.Do not insert the insertion tube with excessive force and twist.:do not insert the insertion tube with excessive force into the ureter or calix.The bending section may be damaged.) olympus will continue to monitor field performance for this device.
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