Model Number ALLURA XPER FD20 BIPLANE |
Device Problems
Unintended System Motion (1430); Malposition of Device (2616)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 06/14/2023 |
Event Type
malfunction
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Event Description
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It has been reported to philips that when the geometry reset button was pressed, the allura table cradled unexpectedly.The device was inside of clinical use at the time of the event.No harm was reported to philips.Philips has started an investigation of this complaint.
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Manufacturer Narrative
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A philips service engineer evaluated the system; error logs were checked, and no errors were recorded.The problem was not able to be duplicated.No evidence of a malfunction was found.The investigation has not yet been completed.A final report will be sent when the investigation is complete.
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Manufacturer Narrative
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Philips has investigated this complaint.According to the additional information collected, the issue occurred during a diagnosis of vascular procedure and the procedure was completed as planned by restarting the system.The philips field service engineer (fse) inspected the system onsite and was unable to replicate the reported problem.The fse reviewed error logs and determined that there were no errors and the fse suspected that the tso buttons were operated incorrectly.Since the fse confirmed that the device was working as intended, the device was returned to use in good working order.The codes were updated based on the investigation outcome.The device problem code was corrected.
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Search Alerts/Recalls
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