A complaint was received involving inconsistent readings between the jm-105 transcutaneous bilirubin (tcb) and total serum bilirubin (tsb) blood test results.No adverse patient impact was reported.It was confirmed that the device was being used correctly.Data, collected by the customer, was provided to the product manager and marketing manager/ registered respiratory therapist (rrt) for review.Based on the rrt's evaluation of the data, it was recommended that the device be returned to draeger for calibration and training be reviewed with the customer.The customer declined retraining but agreed to send the device back to draeger for recalibration.Upon return of the device, the service technician found that the device would not stay in service mode.Troubleshooting identified a faulty pcb and once replaced, the device was recalibrated successfully.No further issues have been reported.H3 other text : see h10.
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