Updated fields: b4, d9, g3, g6, h2, h3, h4, h6 ( type of investigation, investigation findings, investigation conclusion, component code), h10.It was reported during use that the cardiosave intra-aortic balloon pump (iabp) had internal communication failure.There was patient involved but no harm reported.Users surfaced a system failure critical alarm while on patient.Users swapped out console to continue treatment without issues.A getinge field service engineer evaluated and said that he unable to replicate user complaint.Successfully turned unit on, and completed a simulated treatment with testing catheter and trainer without issues.Fse identified code 58/124 logged in the system, subtext prolonged shuttle pressure, system failure.All transducers within specifications.Drive transducer offset reading at 25 mmhg, within specifications.Fse replaced suspect pressure transducer, 30 psia, 4" cable, drive manifold assembly.Post replacing aforementioned parts, calibrated system and successfully completed a full system checkout without issues.Unit calibrated and passed all functional and safety tests per factory specifications.Returned to customer and cleared for clinical use.The failure analysis and testing department received a drive manifold, pressure transducer 30 psia 4¿ cable with a reported of ¿code 58¿.Performed visual inspection of drive manifold, pressure transducer 30 psia 4¿ cable per the cardiosave service manual and found no visual damage and the part looks to be in a good condition.Installed into cardiosave test fixture.Performed and tested in accordance with the cardiosave service manual found that all functions were normal.The tests (30 minutes, 40 minutes) did not trigger the reported problem of the ¿code 58¿.The failure analysis and testing department was unable to replicate the failure experienced by the customer.Retaining the drive manifold and pressure transducer 30 psia 4¿ cable in the failure analysis and testing department per procedure.The root cause selection for this investigation will be ¿not confirmed¿ due to the failure analysis and testing department was unable to replicate the failure.
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