Philips received a complaint on the tempus pro indicating that the connector that connects device to the lead broke off inside the device.Technical investigation engineer inspected the device for damage.The tempus ls ecg connector had debris inside the socket, preventing any ecg cables from mating sufficiently with the socket.This device has been set for scrap.The data entered in this complaint record will be utilized for product quality and safety improvements per the post market surveillance and risk management processes.The device was operational after repairs were completed.The investigation concludes that no further action is required at this time.
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