Siemens was informed by the service organization about the incident that occurred during the service event on the siremobil compact l.During the horizontal brake replacement, the c-arm slipped off the railing and fell on the customer service engineer.The engineer went to the er, and the x-rays showed no broken bones or fractures.The engineer only complained of sore shoulder and limited movements.
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The investigation was performed on expert discussions (considering complaint description, cs reports, system history, system log files).The service documentation provides adequate guidance on how to perform repairs safely.In addition, only trained personnel are used for service activities.This case is classified as an accident at work due to improper workmanship.No system failure was identified that could have caused this accident.The occurrence rate of the aforementioned error pattern was checked.No similar cases have been communicated within 14 years of service.
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