This report is based on information provided by philips field service engineer (fse) and has been investigated by the philips complaint handling team.Philips received a complaint on the dfm100 device indicating a failure in the drawers of the blue cart.There was reportedly no patient involvement.The fse evaluated the device onsite and it was determined that this was caused by the extension cable installed by the client which was obstructing the anchorage system.The fse corrected it and the device was returned to full functionality.The device remains at the customer's site.It has been concluded that no further action is required at this time.If additional information is received the complaint file will be reopened.
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