A sample was not received at the manufacturing site for evaluation for the report; therefore, the condition of the product could not be verified.Multiple photos are attached to the parent file and have been reviewed by the investigation site.Photos include non-medical devices, hand drawings, medical paperwork, and diagrams of eye anatomy, all to support the reported events from the customer.The provided photos do not show a medical device and, therefore, do not confirm any events directly associated with the reported medical device.No lot number was identified with this complaint; therefore, a device history record review could not be conducted.A sample was not received at the manufacturing site and no lot information is available, therefore, the root cause for the customer complaint issue cannot be determined.The cause of the reported event cannot be determined with the information obtained, therefore, specific action with regards to this complaint cannot be taken.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.No adverse trends have been observed associated with the reported product and event.No additional action is required at this time.The manufacturer internal reference number is: (b)(4).
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