The device was returned to olympus for evaluation and the customer's allegation was not confirmed.The device evaluation found the following: adhesive on bending section cover or distal sheath-rubber has a chip; connecting tube has a dent; connecting tube has a wrinkle; bending tube is deformed; image guide protector has a cut; due to wear of angle wire, bending angle in upwards direction does not meet the standard value; due to damage on channel tube, forceps cannot be inserted smoothly; due to damage on channel tube, channel cleaning brush cannot inserted smoothly; light guide lens has a crack; video connector case has a scratch; electrical contact of video connector is shaved; video connector has a scratch; light guide cover glass has a scratch; light guide connector has a scratch; universal cord has a scratch; switch box has a scratch; angulation lever has a scratch; forceps elevator lever (surgical part) has a scratch; up/down angulation lever plate has a scratch; grip has a scratch; control unit has a scratch; bending tube is deformed; connecting tube has a wrinkle; connecting tube has a dent; due to damage on channel tube, channel cleaning brush cannot inserted smoothly; light guide lens has a crack; video cable has a scratch; video connector case has a scratch; and video connector has a scratch.A review of the device history record found no deviations that could have caused or contributed to the reported issue.There was no indication that the event was caused by a misuse or that the event was related to design of the device.Repair history was reviewed and no issues were found related to the reported event.Although it was determined that the shaved forceps channel port was confirmed through evaluation, a definitive root cause of the defect could not be identified.If additional information becomes available at a later date, this report will be supplemented.Olympus will continue to monitor the field performance of this device.
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