It was reported that during use on a patient, the cs300 intra-aortic balloon pump (iabp) unit displayed failure alarm error code #120.The rn on duty call for assistance for the alarm.The pump was emitting a very loud, screeching sound.She was advise to reboot the pump which did not resolve the issue, she was then advise to switch out the console immediately, but they did not have a backup.Although the account has two consoles the other one was in use.The patient was scheduled to be transferred to a higher level of care in the next few hours, so the rn was walk through the manual syringe inflation q5 minutes.There was no patient harm or injury reported.
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Updated fields: b4, d9(device available for eval), g3, g6, h2, h3, h4, h6(investigation type, investigation findings, component codes & investigation conclusions), h10, h11 corrected fields: h6(problem code) a getinge field service engineer (fse) was able to duplicate the etf 120 isolated failure to keypad controller pcb.So, the fse replaced the part.The fse then performed calibration check, functional testing and safety check to factory specifications.Unit passes all functional checks and is ready for patient use.The maquet failure analysis and testing dept.(fat) received pcb, keypad controller with a reported unit failure of electrical test failure code 120.The failure analysis and testing dept.Performed a visual inspection and found the part to be in good condition.The failure analysis and testing dept.Installed pcb, keypad controller into the cs300 test fixture and tested the board to factory specifications per the cs300 service manual.When the unit was turned on and the self test was completed, the fat did not observe code 120 on the display.The fat performed the keypad test and the board passed testing.The fat could not replicate the failure that the customer experienced.Retaining the part in the failure analysis and testing department per procedure.
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