On 7/6/2023, it was reported by a sales representative via sems that an ar-200c console would not recognize the foot pedal.The icon of a cellphone with an exclamation mark came on and wouldn't go away, and the console would not work after troubleshooting.The issue was discovered during the case, and they had to connect to a tps drill to finish the case with no patient effect.This occurred during use in an unspecified procedure with no patient harm.Additional information was requested.On 8/2/2023, the sales representative provided the following information via email: this event occurred during a met osteotomy procedure on (b)(6) 2023.They kept getting the signal to call for service and attached the burr to tps to finish the case.There was no adverse effect or procedural delay reported.
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