A technical investigation was performed by philips product support engineering.It was stated that looking at the clinical audit logs we can confirm the vent fib alarm was generated around the time mentioned.Additionally, after review of the provided pictures, corrosion at the centers of the battery contacts can result in increased resistance/impact to connection between the device and battery.It was also noted that some of the batteries being used are over 4 years old.The product ifu states that the battery will last for 4 yours or 500 complete charge/discharge cycles, as the battery ages, capacity can decrease by 25 ¿ 30%.If this is not acceptable, the battery should be replaced after two years.Efforts were made to have the faulty batteries sent for further evaluation but was not successful.A gfe (good faith effort) confirmed that the faulty standalone lithium batteries could not be shipped either by air or sea freight across by all carriers contacted.Based on the information available and the testing conducted, the cause of the reported problem was corrosion at the centers of the battery contacts due to old batteries above the recommended usage time.The reported problem was confirmed.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.
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