The device was not returned for analysis.A review of the lot history record identified no manufacturing nonconformities issued to the reported lot that would have contributed to this event.Additionally, a review of the complaint history did not indicate a lot specific quality issue.The investigation was unable to determine a cause for the reported defective device (catheter appeared too long).It is likely that the account is referencing an image within the instructions for use (ifu) which depicts a catheter exploded view and nominal measurements.The ifu explicitly states that the measurements are nominal and therefore not precise.Furthermore, the measurements shown within the ifu do not include tolerances so an accurate/precise judgement about length cannot be determined.The dragonfly was not returned to verify the reported issue.There is no indication of a product quality issue with respect to the design, manufacture, or labeling of the device.
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