Ref.Id: (b)(4).The combi diagnost r90 is a digital motorized remote controlled x-ray system used for radiographic and fluoroscopic imaging.Philips field service engineer (fse) went on site.A replacement of the affected detector is necessary.No details were provided about the circumstances when the detector fell down.As the customer did not make other claims, it is concluded that the detector was dropped by accident (use error).The affected detector was replaced.After replacement, the system meets manufacturers specification and is returned to use.Risk estimation revealed acceptable risk per risk benefit analysis, because actually, there is no feasible technical solution for this kind of ¿use error¿.This issue is further monitored and trended.
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