The following field was updated with corrected information: b.5.Describe event or problem: it was reported that after use with bd max¿ enteric parasite panel false negative results were reported.Confirmatory testing from two other independent methods were positive.There was no patient impact.Report 1 of 2.H.6.Investigation summary: the complaint investigation for discrepant results with the bd max¿ enteric parasite panel kit (ref.(b)(4) lot 3005954 was performed by the review of manufacturing records, retain material testing, review of customer¿s data, and by the complaint¿s history review.Review of the manufacturing records of bd max enteric parasite panel indicated that the lot 3005954 was manufactured according to specifications and met performance requirements.The retain material of bd max¿ enteric parasite panel kit from lot 3005954 was tested and the results were as expected.Customer complained about a discrepant cryptosporidium (crypto) negative result with the bd max¿ enteric parasite panel kit lot 3005954.According to customer, three confirmatory testing with alternative methods (qiastat-dx gi panel from qiagen and in-house pcr) gave positive crypto results with cts of 37.5, 37.6 and 33.9.Customer provided three screenshots of the pdf report of run 759 performed on bd max¿ instrument ct2185, consisting of two samples (a6 and a7) that gave negative result for all the targets, and one picture showing ct results from alternative detection method testing (in-house pcr; ct 37.610 and 33.966).Following request made by the investigation team, run 759 csv file, and run 773 pdf and csv files (repeat test) were provided by customer.Manual pcr curve adjudication was performed on run 759 and show no amplification in the rox channel (crypto target) with no anomaly.Further communication with customer also revealed that customer applied a modified preparation of solid sample.A repeat test on the bd max¿, while following exactly the sample preparation method stated in the package insert of the assay (pi; p0219), was performed in run 773 position a3 and gave a positive crypto target result (ct 32.8).Analysis of the pcr curve in the rox channel (crypto target) revealed a late true amplification and no anomaly.Based on the available information and the investigation, off label sample preparation is suspected of being the cause for the customer¿s discrepant result.Bd is unable to identify the exact cause of the customer¿s issue, but no reagents issue is suspected.There is no indication of a reagent issue based on the analysis of the complaints received for discrepant results on bd max¿ enteric parasite panel kit lot 3005954.The root cause was not identified.Bd cannot confirm the complaint based on the investigation that was performed.Bd did not initiate a corrective and preventive action plan (capa) since no new hazard was identified.
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