Diagnostic/functional testing was performed at the philips authorized repair facility.Results of functional testing indicate that the speaker produced sound.Based on the information available and the testing conducted, the reported problem was not confirmed.Although the speaker was confirmed to be functioning per specification during testing it was indicated that the device is displaying a speaker malfunction inop message and no sound at the time of the event, the speaker has been replaced per current process.The device was operational after repairs were completed.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.
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