Diagnostic/functional testing was performed at the philips authorized repair facility.Results of functional testing indicate that the speaker produced no sound and the speaker was defective: based on the information available and the testing conducted, the cause of the reported problem was a defective speaker.The reported problem was confirmed.The customer was previously provided a replacement device to resolve the issue.It has been concluded that no further action is required at this time.If additional information is received the complaint file will be reopened.
|