The issue esd discussed with the customer and captured log data associated with this event.The rse reviewed the log associated with this event to determine if the system functioned as intended , when looking at the system, it shows the sensor had difficulties initially with capturing the spo2 measurement, but the medical teams were aware of the desaturation of the patient in room 5 in view of the numerous acknowledgments in room 5 and at the central unit.The desaturation and low saturation limits have also been modified.The monitor was also turned off while a red alarm sounded at the plant.A good faith effort (gfe) confirmed further that there was no malfunction on the on the piic device.He also confirmed harm to the patient was hypoxia , but nothing serious according to the customer.Based on the information available and the testing conducted, the device was functioning as intended and there is no malfunction on the device.The reported problem was not confirmed.The device was confirmed to be operating per specifications and no failure was identified.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be re-opened.
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