No electrode lot numbers with expiration dates were provided.The field service engineer (fse) found a pinched rinse tube.The customer ran qc, but the results were out of range.The fse performed instrument testing indicating all assays were within specification.The customer replaced the internal standard (is) reagent bottle, recalibrated, and ran qc.Qc was acceptable after replacing the is bottle.No issues were identified during a review of the alarm trace data.The service maintenance actions resolved the issue.
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