A customer called arthrosurface customer service on (b)(6) 2015 to report severe pain and restricted range of motion in the right shoulder and asked if he could get some help regarding the on-going issues.As soon as we were notified of the complaint, patient records were requested and obtained for review on 11/05/2015.The patient's medical records included the history of initial and revision surgeries.After reviewing the records, we realized that none of his surgeries involved arthrosurface's implants.The first implant that the patient had was a 7.0mm arthrex tendenosis screw on (b)(6) 2015 which was revised to an "integra" titan press fit 44mm/ 18 humeral head on (b)(6) 2015.The patient reached out to us assuming that he was revised using an arthrosurface hemicap implant, as suggested by his treating surgeon.Later, the patient was advised to contact the manufacturer of his revised implant for further help.The records were returned to the patient and we retained the patient id cards.We did not hear back from the patient and we retained the patient id cards.The complete complaint file will be maintained as part of the arthrosurface quality system.This report reflects information received by fda in the form of a notification per 803.22 (b)(2).
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