A call to technical services on 8/10/2011 states that health care provider is working with sales rep trying to upload device disk to paceart.Caller already called medtronic paceart tech support who used livemeeting and stated that the disk data was in an incorrect format.Disk seems to have the correct data.Conferenced paceart to help troubleshoot the upload of disk data to paceart.After troubleshooting with paceart support it was determined that the pc caller was using did not have the latest paceart getconnected 3 software installed.Once this was updated, the device upload occurred without issue.This report reflects information received by fda in the form of a notification per 803.22 (b)(2).
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