RESPIRONICS, INC. RESPIRONICS; VENTILATOR, CONTINUOUS, MINIMAL VENTILATORY SUPPORT, FACILITY USE
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Model Number V60 |
Device Problems
Unable to Obtain Readings (1516); Tidal Volume Fluctuations (1634)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 08/03/2023 |
Event Type
malfunction
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Event Description
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Philips received a complaint from the customer reporting that the v60 ventilator was not reading the exhaled tidal volume.The device was in clinical use when the issue occurred.No patient or user harm reported.A philips remote service engineer (rse) noted that the customer's v60 ventilator was not reading the exhaled tidal volume.While troubleshooting, it was observed that the average air was reading at 1.4 slpm (when set to 0).The rse recommended replacing the flow sensor assembly and was provided with the part number.The investigation is ongoing.
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Manufacturer Narrative
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Insufficient information is available to determine the resolution of the event.The customer was provided with the parts id; however, it could not be confirmed if the customer replaced the specified parts.Multiple good faith efforts (gfe) were performed for further details regarding the event; however, no response was provided.No parts were returned for failure investigation.In the event that parts are returned or if new information is provided, the complaint will be reopened to update the investigation.
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Manufacturer Narrative
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The customer reported that the device was giving low end tidal volume error.It was reported that when the device was tested, when set flow as at 35 lpm, and o2 was at 100%, the actual output was 9.36 lpm.The customer also reported that the error codes observed were 120e (alarm message: low minute ventilation) and 120f (alarm message: low tidal volume).The investigation is ongoing.
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