A complaint was received regarding the draeger jm105 jaundice meter was providing inconsistent/low readings.Additional information was provided; however, the customer provided only two measurement which is not enough to perform data analysis.The response to the clinical questions confirmed the meter was being used correctly.Therefore, the reported low reading could not be verified.The meter was returned to the dreager medical repair center and no malfunction was identified.As a precautionary measure the sensor set was replaced, and the meter was calibrated and returned to the customer.Root cause of the low readings could not be determined.For customer satisfaction, the meter was replaced to resolve the issue.No further issues have been reported.
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