An investigation was performed which determined that the root cause of the malfunction was due to damage to the fiber optic stick.The cause of damage to the fiber optic stick was due to apparent misuse by the customer.No patient harm was reported due to this malfunction.When this complaint was reported, uvision 360 did not consider this a medical device reportable event and therefore based on the risk of this complaint at the time of occurrence, did not report this complaint.Upon further evaluation, it was identified that this event occurred during patient use and therefore it is now considered reportable.
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