Philips received a complaint on the tempus ls indicating that the device failed to pace during a "performance assurance".The complaint was escalated to the technical investigation.The device was sent to the manufacturer schiller.The conclusion of the investigation is that one of two measurement signals has been interrupted caused by a contact problem on the female receptacle on the defibrillator board (jp6).The device was then returned to rdt.The device was replaced for the customer.The data entered in this complaint record will be utilized for product quality and safety improvements per the post market surveillance and risk management processes.The investigation concludes that no further action is required at this time.
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